Field Service Technician to perform pre-installation visits, direct installation and startup, instruct operators on function of equipment, instruct operators and supervisors on safeties, and review customer manuals with Production and Maintenance. Train Maintenance personnel. Assist and aid Engineering and Sales in connection with company line of equipment. Submit reports in connection with the installation of new equipment and troubleshooting calls.
Essential Duties and Percent of Time Spent:
Direct and inspect equipment installation, supervise equipment start up
Field service calls to diagnose trouble and make repairs such as adjustments, parts replacements, timing and synchronization of mechanisms as may be electrical, mechanical, or hydraulic. Submit reports.
Accomplish service calls for installation technical assistance, equipment surveys, and to satisfy scheduled Service Agreements.
Conduct training seminars when requested.
Product testing of equipment under actual operating conditions and application to the customer’s product.
Make courtesy calls on customers when time allows.
Assist in checking new operating manuals, along with recommending any required changes.
Assist parts department in handling telephone communications with customer concerning service orders.
Communicate with customers concerning problems and advice.
Work with Sales, Engineering, or Manufacturing regarding field requests. Advise of service problems that indicate design or manufacturing deficiencies and the like.
Follow up on action required after phone conversation or in plant visit.
Promote Service Agreements/parts sales.
Promote good customer relations.
Performs other duties as assigned.
A working background in PLC, control circuit wiring, Electro-pneumatic systems, PID controller and computer based programs. Trouble shooting skills and a solid mechanical knowledge, hydraulics and pneumatics. A minimum of two years in the required field as mentioned. High school graduate. Two years tech schools or equivalent is preferred.
JBT operating procedures. START Safety Program. In depth training for specific products, which will include on-the-job, Shop and formal classroom attendance. Instruction on paperwork requirements such as Field Service Reports, Expense Reports, Time Reports, etc. Training as is necessary for a higher competency level.
Number of direct / indirect reports. May have occasional indirect reports such as Road Crew or Contractors on site. This could vary from one to six people for installation and re-building of equipment.
Internal contacts with Engineering, Product Managers, Project Managers, Manufacturing Dept., Parts Dept., Sales Dept. Sales Support Dept., and other Service Techs. and Service Managers. These are all necessary to provide information for completion of routine assignments. External contacts will be the end user of the product, routinely Plant Mgrs. Maintenance Mgrs. and staff, Production Mgrs. and staff, Sanitation Mgrs. and staff. Contact is necessary for scheduling the installation and servicing of equipment as well as training those individuals for operation, maintenance, and cleaning of equipment supplied by JBT.
SCOPE OF RESPONSIBILITIES / ACCOUNTABILITY:
During initial training or training on products assigned, supervision will be made by direct or indirect involvement of other trained personnel. Guidance for Start-up and trouble-shooting techniques will be provided by other trained personnel. As competency levels increase, the Service Manager will decrease the supervision and guidance of others. Ultimately this position requires minimal direct supervision. Judgment, planning and resourcefulness are required to high degree after training. This is a safety sensitive position and therefore is subject to random drug and alcohol testing.
Established procedures and trouble-shooting tools are in place for equipment involved. Errors can result in malfunctioning equipment or equipment installed improperly.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Majority of work will be confined to factory type environment. Some work is found at pre-construction environment. Working conditions are as those found in process plants were cooking and freezing equipment is in use. Travel can be 90% to 100% of work time and not restricted to the North America Region.
Physical demands as would be found in factory work. Heavy lifting is not routinely required. Maneuvering around new construction sites and factory sites consisting of multiple stories is routine.
This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.