JBT Corporation

  • Parts Sales Representative

    Job Locations US-FL-Orlando
    Posted Date 1 month ago(10/9/2018 2:48 PM)
    Requisition ID
    2018-3656
    # of Openings
    1
    Category
    Aftermarket (Sales & Mgmt)
  • Overview

    John Bean Technologies Corporation and its predecessor companies have a long history of technical innovation. JBT traces its roots to 1884 when inventor John Bean developed a new type of spray pump to combat San Jose scale in California's orchards.

    Today, JBT Corporation’s AeroTech Division is a world leader in the supply of airport equipment and services focused on the future.  At our Orlando, Florida facility we manufacture airport ground support equipment, including aircraft deicers, aircraft tow tractors, cargo loaders and transporters.  

     

    The Parts Sales Representative provides parts sales and product support for ground support equipment manufactured by JBT via phone and email. This position develops and leads customer specific programs for parts support.

    Specific duties include:

    • Deliver customer service to our GSE customers with the main focus on meeting customer’s expectations and always using a high level of professionalism.
    • Provide call center support by handling incoming calls, emails and faxes primarily focused on selling replacement parts, kits, and promoting effective communications with the ability to close orders in a timely manner
    • Provide additional support in the customer care center is to create RMA’s , Credit Memos and handle invoicing issues upon requirement by the customer
    • Report metrics for Key Accounts and /or other assignments as assigned by the Parts Manager
    • Assist customers in identifying parts needs which requires effective teamwork in getting support and understanding through other teams such as Engineering or Manufacturing.
    • Identify, create and implement lean process solutions to areas of opportunity for the customer care team
    • Work with other JBT groups to develop marketable field kits to benefit operating equipment in the field
    • Communicate parts shipment delays and changes to parts prices to our customer base
    • Achieve a 2 way sales approach with customers on promotional mailings, faxes, and recommended spares
    • Travel up to 10% and work after hours as needed to meet customer and business requirements.
    • Participate on team projects and work collaboratively as a group on your daily responsibilities.
    • Other projects and responsibilities may be added at the company’s discretion.

    MINIMUM REQUIREMENTS

    Education and Experience:

    • College degree preferred from accredited college/university.
    • Minimum 2 years of sales and/or customer service experience within a mobile equipment environment.
    • Sales or customer service experience with exposure to international sales, parts research or shipping international orders is helpful.

    Specialized Knowledge, Equipment, and Applications:

    • Demonstrated technical skills related to capital equipment.
    • Must be comfortable on the phones in a call center type environment, have good oral and written communication skills and be highly organized.
    • Must also be self-motivated, willing to travel, and prepared to work as necessary to meet customer & business requirements.
    • Must maintain a positive attitude and maintain a positive work environment for the team
    • Ability to use Microsoft Office suite
    • Ability to communicate in Spanish is helpful.
    • Ability to work in high stress, high volume environment and maintain positive professionalism
    • Ability to read and understand engineering prints, bills of material and illustrated parts drawings.
    • Previous experience with Syteline ERP system or other computerized manufacturing / inventory management system

    Training Requirements (licenses, programs, or certificates):

    Additional Training:  Annual Training to obtain a better understanding of current production units

     

    OTHER INFORMATION

    Special Information (Travel required, physical requirements, work environment, supervisor responsibilities, safety and so on)

    Work Environment:General office environment with exposure to manufacturing environment

    Physical Demands: Limited lifting and climbing demands (e.g. physical inventory process)

    The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Supervisory Responsibilities: No direct reports

    Type of Supervision Position works under: Moderate to minimal guidance based upon time and training

    Relationship Responsibilities: Extensive interaction with customers, travel to make customer visits as directed, establish and maintain relationships with the Parts Shipping Department

    Maintain proper housekeeping and safety standards by properly using protective equipment, safe operation of all machinery, tools, and equipment as well as following safety rules at all times.

    This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of JBT AeroTech are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

    ABOUT JBT AEROTECH

    We believe that work should be fun as well as challenging. That's why the company offers the best of both worlds - the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage + a 401K plan.   

      

    AN EQUAL OPPORTUNITY EMPLOYER

    It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted.  In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

    If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

    You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

     

     

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