JBT Corporation

  • Customer Service Representative

    Job Locations US-GA-Alpharetta
    Posted Date 2 months ago(10/3/2018 10:22 AM)
    Requisition ID
    2018-3613
    # of Openings
    1
    Category
    Aftermarket (Sales & Mgmt)
  • Overview

    Purpose:

    Receive and process all incoming customer parts orders either from phone, fax, e-mail or written orders to ensure that parts are delivered to internal and external customers and continuous equipment operation is maintained. Primary contact for customer inquiries, complaints, product information and returns related to the company’s line of specialized food processing equipment. Works with the internal customer to achieve external customer needs and maintains appropriate communications on order status.

    Responsibilities

    Essential Duties and Percent of Time Spent:

    Receive and process all incoming customer parts orders either from phone, fax, e-mail or written orders to ensure that parts are delivered to internal and external customers and continuous equipment operation is maintained.

    25%

    Primary contact for customer inquiries, complaints, product information and returns related to the company’s line of specialized food processing equipment.

    25%

    Enter customer orders and generate appropriate forms, order copies, pick lists, invoice generation, etc.

    15%

    Works with the internal customer to achieve external customer needs and maintains appropriate communications on order status.

    5%

    Consults with supervisor or other departments for assistance to determine the correct or substitute replacement parts when necessary. Maintains all follow up communication

    5%

    Initiates credit checks where necessary, advises supervision of unusual situations.

    5%

    Participates in and supports proactive sales programs for increased parts sales and service.

    5%

    Maintain records as required on commonly required parts data, sharing data with all other department personnel.

    5%

    Provide back up for order entry clerk or parts packer shipped as assigned or required. Maintain appropriate files.

    5%

    As required or assigned, perform routine typing duties to process customer parts related orders, Bill of Lading or Airbills, UPS or other shipment tags or labels.

    5%

    Qualifications

    Knowledge and Skills:

    Associates Degree, technical school education preferred.  Must have good phone and typing skills. Must have good personal computer skills in Microsoft Office programs including Word and Excel. Ability to effectively and professionally respond to customer through oral and written correspondence is a must. Must be detail oriented, and able to handle multiple tasks and requests and be able to organize and prioritize.

     

    Experience: 

    At least three to five years of experience or specialized training in related field of customer service or repair

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed