Ensures quality processing of all service related billing and administrative functions. Responsible for processing general service quotation requests and/or service orders and maintaining workload forecasting reports.
Indicate budget/revenue responsibility.
Indirectly responsible for ensuring service orders/projects are meeting and/or exceeding GM$ by ensuring quality processing of service orders billing and confirming expenses are billed to orders/projects appropriately.
Explain the degree of supervision/guidance, procedures/ processes used, judgment, creativity, planning & resourcefulness needed to do the job.
Must be self-motivated and detail oriented. Incumbent will lead all safety and compliance initiatives for the service department. Responsible for ensuring proper execution of all service billing activities.
Spends 80+% of time in an office environment. May spend ~20% of time in customer’s facilities and/or in the JBT workshop. Some exposure to possible hazards including noise, heavy equipment, processing equipment and shop traffic.
Frequent sitting and operating computer and telephone. Some heavy lifting, climbing, pushing is required while performing duties in the customer’s facility and workshop.
Serves as the initial point of contact for service billing inquiries to provide and/or obtain the necessary information while providing quality customer service.
Generates, sends and tracks (for follow-up) basic service proposals.
Assists with obtaining signed sales contracts and/or service provider contracts are in place for applicable service projects.
Ensure all contractor documentation like insurance certificates and master service agreements are up to date and properly archived.
Reconciles service expense reports, time cards, and mileage reports.
Generates service absorption reports based on project billing and service department monthly hours.
Assists with opening and closing of projects in Replicon. Including but not limited to, collecting purchase orders from customers, building project billing structure, closing projects and generating billing reports for accounting.
Ensuring expenses are billed to orders/projects appropriately.
Set-up and conduct monthly safety tool box talks
Responsible for driving execution of Safety programs, JHAs, BBSOs, LOTO, Field Service Reports, Report of Calls, and others as needed.
Ensure service team has appropriate equipment for safe execution of their jobs. This includes PPE, Fall Protection Equipment, LOTO, Confined Space Equipment, additional equipment as required.
; Reconciles and prepares “Care Packages” including proposals, drawings, and previous field reports for service technicians in preparation for field services (i.e. audits and other projects as needed).
Assist customer care team by following up on any parts and/or service requests generated from field service reports.
Assist customer care team with basic parts research
Assist with entering PO requests in JBT business systems and follow-up to ensure closure on specified due dates.
Update and maintain Service Department contact information/locations/addresses/etc.
Assist with ordering uniforms and other supplies as needed.
May perform other duties as assigned
Assist Service Manager as needed with day to day tasks/issues/requests
Provides administrative support to other departments (i.e.: Customer Service) as needed.
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org
You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.