JBT Corporation

Collections Coordinator

Job Locations US-FL-Orlando
Posted Date 1 week ago(2/15/2018 12:15 PM)
Requisition ID
# of Openings



The Collections Specialist is responsible for recovering amounts from delinquent customer accounts, verification of payments, identifying and resolving delinquent customers outstanding receivables and escalating delinquencies for dispute management.


  • Contacting customers on delinquent accounts for resolution
  • Understand major customer profiles
  • Review accounts receivable aging schedule for delinquencies
  • Communicate account delinquency information to respective account executives
  • Send dunning letters and make follow-up phone calls to delinquent customers/ clients to recover amount owed to the company
  • Coordination with Cash Application on collection of delinquent accounts
  • Support the training and process improvement effort
  • Other projects and responsibilities may be added at the company’s discretion.


Education and Experience:

  • Bachelors degree or equivalent work experience
  • 2+ years of experience in collections
  • Meet key competencies for the job
  • Proficient in using Microsoft Office suite

 Specialized Knowledge, Equipment, and Applications:

  • Customer communication skills
  • Problem solving skills
  • Functional knowledge of collections techniques and processes
  • Highly organized
  • Ability to meet strict deadlines
  • Adaptable to new ideas and ways of accomplishing tasks

Performance Measures

  • End-to-end process effectiveness & efficiency
  • Cost, Productivity and Efficiency metrics against world class benchmarks for collection processes
  • Speed and accuracy of credit reviews processing
  • Compliance effectiveness
  • Performance metrics for process, customer and employee performance

Training Requirements (licenses, programs, or certificates):  

Special Information (Travel required, physical requirements, work environment, supervisor responsibilities, safety and so on):

  • Additional Training:
  • Work Environment- Office Environment, with some exposure to Manufacturing floor.
  • Physical Demands- Specific vision abilities required by this job include close vision, and ability to adjust focus. Frequent computer and phone use. Requires repetitive finger motion and fine finger manipulation when typing.

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Supervisor Responsibilities- No direct reports
  • Type of Supervision Position works under: (close, moderate, minimal) This position works under minimal supervision relying on knowledge and experience to make decisions.
  • Relationship Responsibilities- Interacts with all departments at multiple locations at all levels of the organization
  • Maintain proper housekeeping and safety standards by properly using protective equipment, safe operation of all machinery, tools, and equipment as well as following safety rules at all times.


As a member of the JBT team you’ll enjoy frequent company-sponsored events, as well as a competitive benefits package that includes medical, dental, and vision coverage + 401K.


It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted.  In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.


If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org.


You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


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