JBT Corporation

Aftermarket Field Service Representative

Job Locations US-UT-Ogden
Posted Date 2 months ago(1/29/2018 5:38 PM)
Requisition ID
# of Openings
Technical Customer Service


John Bean Technologies Corporation (JBT) is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. We design, manufacture, test and service technologically sophisticated systems and products for our customers. Whether you’re a university student seeking an internship, an experienced professional or a skilled tradesman, we offer exceptional career building opportunities. Our talented, diverse workforce is what allows us to provide the very best products and services to our customers. We value our people and encourage brainstorming, collaboration, and continuous improvement, while enjoying a challenging and exciting work environment.


POSITION SUMMARY: Managing Aftermarket project field activities involving workers engaged in assembly, installation, maintenance, rehabilitation, equipment audits, training and general repair of all Jetway Systems products.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Work closely with Customers, Aftermarket Sales, Engineering, and Manufacturing to resolve both technical issues and customer concerns.

Perform equipment inspections on all Jetway products and produce comprehensive inspection reports to be delivered to customers.

Conduct Operator, Maintenance, Preventative Maintenance, and various hands-on training courses for customers on all product lines.

Identify and track parts required for installation or training, coordinate on site activities, communicate technical support and follow up with customer(s) to ensure satisfaction.

Supervise, manage and provide technical guidance and direction to applicable parties (subcontractors, customers, etc.).

Inspect assembled, installed, or repaired equipment to verify conformance to company quality standards and governing specifications.

Understand and manage field installation budget, on assigned projects, while utilizing cost effective measures to manage daily project activities and to resolve outstanding issues.

Recommend product changes and drive necessary actions to improve equipment performance, product quality, and customer satisfaction.

Attend on site meetings as Jetway’s representative to address technical issues, contract concerns, progress schedules and site related issues as they relate to our contracted scope of work on Aftermarket projects.

Travel as required; 70-80% is a reasonable expectation.



QUALIFICATIONS: To perform this job successfully, an individual must have the potential to be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE; Eight years of related experience and/or training; Bachelor’s degree (BA) from an accredited four year college or university in an appropriate discipline (including engineering, electronics and computer science, or others upon review) not required but preferred; or Associates degree (AA) or equivalent from a two year college or technical school and four years related experience; or equivalent combination of education and experience.


LANGUAGE SKILLS: Ability to read, analyze, and interpret engineering drawings, electrical schematics, construction standards, technical procedures and contract requirements produced in the English language. Ability to write reports, business correspondence, and instructions in English. Ability to effectively present information and respond to questions from group contractors and customers.


MATHEMATICAL SKILLS: Ability to work with mathematical concepts as they apply to the construction trades, Jetway’s engineering drawings, and the interpretation of outside engineering drawings as they apply to our installation work. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


REASONING ABILITY: Ability to identify problems, collect data, and solve them. Ability to interpret technical, contractual, and verbal instructions.


CERTIFICATES, LICENSES, REGISTRATIONS: The following certificates/ licenses may be required: HVAC, OSHA 10 & 30, capability of securing ramp badges at domestic and international airports, and the capability of securing and maintaining a corporate credit card.


COMPUTER SKILLS: The following computer skills may be required: Microsoft Word, Excel, Syteline, and ability to upload and download PLC/PC programs. Knowledge of Access and CAD are useful tools but not essential to performing the role.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to stand; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually moderate to high.





It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted.  In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities


If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org


You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.




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