JBT Corporation

Field Service Manager

US-NY-Kingston
4 weeks ago(12/27/2017 8:12 AM)
Requisition ID
2017-2689
# of Openings
1
Category
Aftermarket (Sales & Mgmt)

Overview

John Bean Technologies Corporation has a long history of technical innovation. JBT traces its roots to 1884 when inventor John Bean developed a new type of spray pump to combat San Jose scale in California's orchards. Our innovative solutions have helped create industries, and our tradition of invention continues to contribute to customer success today. We are a leading provider in nearly every market in which we compete, with strong relationships that only begin with the best people, equipment and technologies available anywhere. Today, JBT is a strong and balanced market leader with almost $1 billion in annual revenues.

JBT Wolf-tec is a leading innovative equipment manufacturer providing better, safer and more cost effective manufacturing methods for meat, poultry, and seafood processors and turnkey solutions for automation.

We have an immediate opportunity for a Field Service Manager.  This position manages the JBT Kingston Field  Service  department.  Ensures timely maintenance and repair of equipment in the field.  Champions all company safety policies and programs and drives safety through all parts of the department.  Maintains positive customer relationships by striving to satisfy the customers in every instance. Ensures that maintaining customer uptime is second only to safety

Responsibilities

  • Manages the field service department.  Assigns technicians to field service calls, courtesy calls, warranty and installation schedules and operating leases as required. Ensures that personnel are properly utilized. Maintains an on-call schedule in order to field customer calls outside of normal business hours. Periodically accompanies field technicians on customer visits to discuss inspection agreements, paid service, sales support, training, and safety audits. Reviews and approves service department time and expense reporting and ensures accuracy.
  • Addresses personnel issues directly and in a timely manner. Ensures that employees receive effective communication regarding company policies, programs and initiatives. Plans and executes internal training programs to maintain and improve service personnel competence. Participates in the development of customer training programs. Makes hiring, termination and promotion decisions and provides performance reviews for team. Works with team members to establish company and professional development goals. Manages compensation for team and new hires within budget.
  • Analyzes and maintains competitive pricing for service labor rates, chargeable travel expenses.  Prepares and issues quotes for field service operations.  Provides input to spare parts pricing.
  • Manages the Procare for JBT Kingston products.
  • Ensures that information flowing in from field personnel is documented properly and passed on to the appropriate people for follow-up.  Works with production, applications, engineering, and service personnel to resolve customer issues in a timely manner. Works with other departments to develop new solutions (such as retrofit kits) to customer problems.  Serves as the lead interface for the JBT service organization in order to share ideas, concepts and potential solutions to customer problems and requests. Promotes the knowledge gained from field interactions within the company to further the development and improvement of our products. 
  • Utilizes the CRM (Customer Relationship Management) system to manage customer information, schedules and other aspects of the department. 
  • Manages demo unit process. Preps demo unit for shows and makes sure ships complete and is set up properly. Makes sure unit is returned to business unit after shows and maintains units when not in show or demonstration.
  • Performs periodic field safety audits and takes corrective action as needed.

Occasional Responsibilities:
Performs other duties as assigned.

Qualifications

Knowledge and Skills:

  • Bachelor’s degree or demonstrated management experience. 
  • Requires an aptitude to understand highly technical concepts, computer principles, and practical applications. Must have the ability to supervise remote employees. 
  • Strong organizational, communication and interpersonal skills are necessary. 
  • Proficiency with MS Word and Excel as well as typical ERP and CRM software. 

Experience:

  • Supervisory experience of 3-5 years is desirable. 
  • Experience with Service Knowledge Management software and service applications on handheld devices is preferable.

Supervisory Responsibility:
Full management responsibility and accountability for performance of assigned team. Defines objectives that align with company, business unit and functional goals. Specifies what is to be done at lower levels and how the resources allocated by upper management are to be deployed. Establishes the standards, guidelines and procedures needed for assigned area. Focus is on strategy implementation.
Financial Responsibility:

Authority to make commitments involving time and budget matters affecting the represented area. Faulty decisions or recommendations, or failure to achieve results would typically result in significant expenditure of funds within assigned area. Participates in developing annual service budgets.

 

JBT Wolf-tec is a world class organization offering dynamic solutions and creating leading technologies, equipment and expertise. We provide excellent benefits and competitive compensation.

 

AN EQUAL OPPORTUNITY EMPLOYER

 

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.

 

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org.

 

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

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