This position is responsible for all aspects of the technical support function for the company which includes total management for all Apex based and field based direct reports.
Responsible for handling the effective supervision and scheduling of technical support personnel for service calls and installations.
Coordinates with the appropriate Technical Sales Representative and Director of Sales to ensure the proper resources and support for the installation & demonstration of new machines at customer sites by the Apex service group are available when required.
Maintains critical information on the company’s products and services, ensures the quality of answers to customers’ technical issues, provides Tipper Tie product feedback to Product Development and monitors competitors’ products. Is an effective partner to the global organization ensuring agents and all Tipper Tie technical service representatives are prepared to effectively support the Apex made products.
Required Professional Experience:
Additional Preferred Education/Skills:
Work Environment & Physical Requirements:
Majority of time spent in a normal office environment.
Infrequent need to work on machinery: internally or offsite at customer locations.
Minimal travel required: domestic and international.
Flexibility to work reasonable extended hours to support the business as required.
Possession of motor skills required for use of computer keyboard, telephone, Tipper Tie machinery, and various office equipment.
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org
You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.