Managing field activities involving workers engaged in assembly, installation, maintenance, rehabilitation, equipment audits, training and general repair of all Jetway Systems products.
Work closely with Customers, Engineering, and Manufacturing to resolve both technical issues and customer concerns.
Attend on site meetings as Jetway’s representative to address technical issues, contract concerns, progress schedules and site related issues as they relate to our contracted scope of work.
Identify and track parts required for installation or warranty, coordinate on site activities, communicate technical support and follow up with customer(s) to ensure satisfaction.
Supervise, manage and provide technical guidance and direction to applicable parties (subcontractors, customers, etc.)
Inspect assembled, installed, or repaired equipment to verify conformance to company quality standards and governing specifications.
Understand and manage field installation budget, on assigned projects, while utilizing cost effective measures to manage daily project activities and to resolve outstanding issues.
Prepares necessary documentation required to support assigned tasks.
Interpret company policy for on site workers and enforce safety regulations.
Conduct Operator and Maintenance training for customers on all product lines.
Recommend product changes and drives necessary actions to improve equipment performance, product quality, and customer satisfaction.
Travel as required 70-80% is a reasonable expectation.
Requires minimal instruction on installation work as it relates to our standard products.
Work with others to solve problems and improve products.
To perform this job successfully, an individual must have the potential to be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE; Bachelors degree (BA) from an accredited four year college or university in an appropriate discipline (including engineering, electronics and computer science, or others upon review); of Associates degree (AA) or equivalent from a two year college or technical school and four years related experience; or eight years of related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read, analyze, and interpret engineering drawings, construction standards, technical procedures and contract requirements produced in the English language. Ability to write reports, business correspondence, and instructions in English. Ability to effectively present information and respond to questions from group contractors and customers.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts as they apply to the construction trades, Jetway’s engineering drawings and the interpretation of civil engineering drawings as they apply to our installation work. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Ability to identify problems, collect data, and solve them. Ability to interpret technical, contractual and verbal instructions.
CERTIFICATES, LICENSES, REGISTRATIONS: The following certificates/ licenses may be required: Refrigeration handling, capability of securing ramp badges at domestic and international airports, and the capability of securing and maintaining a Corporate Credit Card.
COMPUTER SKILLS: The following computer skills may be required: Microsoft Word, Excel, Syteline, and Appropriate PCAir software (INET or others if used with our product lines). Knowledge of Access and CAD are useful tools but not essential to performing the role.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually moderate to high.