JBT Corporation

Aftermarket Software Engineer

US-NY-Kingston
1 month ago
Requisition ID
2017-2129
# of Openings
1
Category
Service

Overview

John Bean Technologies Corporation has a long history of technical innovation. JBT traces its roots to 1884 when inventor John Bean developed a new type of spray pump to combat San Jose scale in California's orchards. Our innovative solutions have helped create industries, and our tradition of invention continues to contribute to customer success today. We are a leading provider in nearly every market in which we compete, with strong relationships that only begin with the best people, equipment and technologies available anywhere. Today, JBT is a strong and balanced market leader with over $1 billion in annual revenues.

JBT Wolf-tec is a leading innovative equipment manufacturer providing better, safer and more cost effective manufacturing methods for meat, poultry, and seafood processors and turnkey solutions for automation.

We have an immediate opportunity for an Aftermarket Software Engineer.  The AM Software Engineer provides hands on or oversight of the repair, maintenance, installation and debugging of the software systems of JBT Wolf-Tec and X-Ray equipment in the field, including PLC, C#, QNX O/S.  

Responsibilities

  • Performs or oversees installation of the software systems of the equipment at the customer’s site or remotely according to the sales order. Liaisons with the engineering development team as needed. Completes required documentation in an accurate and timely manner.
  • Troubleshoots and resolves application-related issues/problems in customers’ facilities or remotely. Contacts other resources as needed to resolve issue/problem. Works with engineering on any necessary ECR driven by issues identified in the field. Inspects the systems of the equipment installed and generates documentation.
  • Performs repairs to JBT Wolf-tec and X-Ray equipment software as necessary.
  • Maintains and secures tools, equipment, test devices, mobile devices and assigned service vehicle.
  • Trains customers in proper machine systems maintenance and operation of the entire Wolf-tec and X-ray product lines. Creates training aids for customers and fellow employees. Documents findings that improve quality and/or efficiency.
  • Follows-up with customers on all open issues. Communicates opportunities to appropriate Regional Sales Managers. Works on process improvements with engineering dept. Reviews and maintains daily e-mail correspondence including field schedule updates.
  • Enters daily notes in CRM (Customer Relationship Management) software. Enters time and activities into CRM software. Fills out bimonthly expense reports and time logs. Arranges travel, accommodations and contacts. Creates documentation as needed to share with fellow employees.
  • Supports customers, engineering and internal sales staff on issues involving the software of Wolf-tec and X-ray products. Provides assistance to the Help Desk Customer Support Technician through documentation and by answering questions on problem solving of issues/problems.
  • Conducts live equipment demonstrations. Assists at trade shows and demonstrate equipment features and benefits.

Occasional Responsibilities:
Performs other duties as assigned. Takes training courses as required staying current with new technology and OSHA safety standards. Provides information and promotes JBT products that will benefit customer’s operations as needed.

 

Qualifications

  • B.S. in Computer Science/Software Engineering/Software Development
  • Knowledge of PLC’s, electrical controls and industrial communication networks. PLC knowledge should include programming skills for troubleshooting AB, Siemens and VFD’s and others.
  • Knowledge of X-Ray preferred.
  • Ability to program in C++/C#.
  • Ability to read and understand electrical and pneumatic schematics.
  • Knowledge of AC/DC voltage systems, both single and 3 phase systems.
  • Strong mechanical aptitude with demonstrated ability to troubleshoot and repair mechanical equipment and electrical controls.
  • Knowledge of Microsoft Office and Salesforce (CRM).
  • Ability to upload and down load programs using RS Logixs and Panelbuilder.
  • Valid driver’s license and clean driving record.
  • Effective communicator in writing and orally.
  • Customer friendly personality.
  • Willingness and ability to travel up to 50% of the time, primarily domestically.
  • Team Player. 

Experience:

  • Extensive experience with PLC’s (preferably AB and Siemens), and/or C++/C#.
  • Solid technical and commercial experience, preferably in the meat industry, X-Ray experience a plus.


Supervisory Responsibility:
None

 

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department.

EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

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