The incumbent will properly install, demonstrate, and service our packaging equipment in remote locations providing training in aspects of safety, startup and shut down procedures.
Will perform machine set-up, disassembly during and after production applications and sanitation.
Will perform training of preventive maintenance, diagnostics, and sub-assembly setups to the responsible required departments, and capturing customer documentation of satisfaction during exit meeting regarding performance per the sales contract.
Receives customer phone request that requires quick troubleshooting resolution globally.
Ensure the safe proper installation, demonstration, and service of machines/equipment at customer sites. Work with Customer Line Teams and Management to develop and maintain expertise and skills understanding all requirements related to installed or serviced equipment.
Train up to 3 months in our Assembly and Technical departments to thoroughly understand the configuration, setup, functionality, and components used on equipment sold by the Company.
Works within the Clips and Machine and Parts business units to understand the daily flow of critical business activities.
Review within Clip and Loop manufacturing units to understand the core technology of our consumable products business.
Reports recurring technical questions and/or complaints to the Product Development Department. May work with Product Development to create technical bulletins to correct product problems. Works with the customer to answer technical questions on machine functionality. Shall create and execute training courses for external personnel regarding visual Standard Operation Procedures, related to machine models.
Write all trip reports and/or machine installation reports in a timely fashion and add them to Salesforce.com / Technical Service Calendar after performing work at customer sites.
Perform troubleshooting activities on manufacturing equipment with a manner of resolve.
May work with sales personnel on technical aspects of sales quotes for new machinery. May accompany sales personnel to customer site and assist in quote presentation by providing technical information.
When in Apex office participate in daily operations of Test Kitchen, includes following Test Kitchen Duty Rules to ensure a; safe, efficient and clean work environment while following proper PPE guidelines set for the Test Kitchen.
Participate in Training & Learning of Equipment; regarding rebuilds, overhauls, returned on Customer RMA’s. Responsible for Equipment Evaluation, Setup, and Testing of Production Equipment purchased for Customer shipment delivery.
Perform programming of PLC, HMI, Servo Drive components to be delivered to Customers Site. Learn and perform established processes for proper documentation of work performed daily.
Answer incoming Customer phone calls that involve Technical Support.
May perform other reasonable duties as requested by supervisor.
Education / Studies:
Additional Preferred Education/Skills:
Work Environment and Physical Requirements:
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org
You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.