JBT Corporation

Regional Field Service Technician (Midwest)

US-NC-Apex
2 months ago
Requisition ID
2017-1919
# of Openings
1
Category
Installation, Maintenance, & Repair

Overview

The incumbent will properly install, demonstrate, and service our packaging equipment in remote locations providing training in aspects of safety, startup and shut down procedures.

Will perform machine set-up, disassembly during and after production applications and sanitation.

Will perform training of preventive maintenance, diagnostics, and sub-assembly setups to the responsible required departments, and capturing customer documentation of satisfaction during exit meeting regarding performance per the sales contract.

Responsibilities

Receives customer phone request that requires quick troubleshooting resolution globally.

 

Ensure the safe proper installation, demonstration, and service of machines/equipment at customer sites. Work with Customer Line Teams and Management to develop and maintain expertise and skills understanding all requirements related to installed or serviced equipment.

 

Train up to 3 months in our Assembly and Technical departments to thoroughly understand the configuration, setup, functionality, and components used on equipment sold by the Company.

 

Works within the Clips and Machine and Parts business units to understand the daily flow of critical business activities.

 

Review within Clip and Loop manufacturing units to understand the core technology of our consumable products business.

 

Reports recurring technical questions and/or complaints to the Product Development Department. May work with Product Development to create technical bulletins to correct product problems. Works with the customer to answer technical questions on machine functionality. Shall create and execute training courses for external personnel regarding visual Standard Operation Procedures, related to machine models.

 

Write all trip reports and/or machine installation reports in a timely fashion and add them to Salesforce.com / Technical Service Calendar after performing work at customer sites.

 

Perform troubleshooting activities on manufacturing equipment with a manner of resolve.

 

May work with sales personnel on technical aspects of sales quotes for new machinery. May accompany sales personnel to customer site and assist in quote presentation by providing technical information.  


When in Apex office participate in daily operations of Test Kitchen, includes following Test Kitchen Duty Rules to ensure a; safe, efficient and clean work environment while following proper PPE guidelines set for the Test Kitchen.

 

Participate in Training & Learning of Equipment; regarding rebuilds, overhauls, returned on Customer RMA’s. Responsible for Equipment Evaluation, Setup, and Testing of Production Equipment purchased for Customer shipment delivery.

 

Perform programming of PLC, HMI, Servo Drive components to be delivered to Customers Site. Learn and perform established processes for proper documentation of work performed daily.

 

Answer incoming Customer phone calls that involve Technical Support.

 

May perform other reasonable duties as requested by supervisor.

 

 

Qualifications

Education / Studies:

  • Minimum Associate’s Degree in engineering, electrical or mechanical systems, or other related discipline, or an equivalent/acceptable amount of industry experience.

 

Professional Experience

  • Must be competent, as well as proficient in understanding mechanical complex mechanisms requiring critical adjustments, service of sub-assemblies, installing – removal of machine parts in an efficient fashion.
  • Must be knowledgeable in the forms of Energy Sources: Potential, Electrical, Pneumatic, Kinetic when servicing 120-220 VAC single phase, 400-500 VAC 3 phase, all 24 VDC Logic controls and air pressures up to 120 PSI
  • Must be competent using instrumentation measuring electrical and electronic circuits.
  • Must have ability to read and understand mechanical drawings, electrical schematics and pneumatic prints.
  • Must possess the ability to cultivate and maintain strong relationships with customers – both at the plant management levels and the line team level with clear excellent communications, both oral and written.
  • Must possess and continually demonstrate an understanding of applicable OSHA regulations, including machine guarding requirements and lock out/tag out requirements.
  • Must be able to work independently with little direct supervision.
  • Must be assertive and able to handle multiple tasks simultaneously involving many groups.
  • Must possess excellent oral and written communication skills.
  • Must be able to travel up to 75% of the time to customer sites throughout the contingent United States, including air travel and vehicular travel. Flexibility to travel on short notice and occasional weekend work/travel will be required to meet business needs.
  • Must be able to travel internationally, when needed, a valid passport is required.
  • Must possess a valid driver’s license, and be able to rent a car for use during travel.

 

Additional Preferred Education/Skills:

  • Minimum of five years’ experience working in technical support for mechanical systems, preferably with additional experience in machine installation and assembly.
  • Previous experience in the food manufacturing industry is highly preferred.
  • Previous experience working on Tipper Tie equipment in a processing plant.
  • Previous experience as a trainer for technical subjects.

Work Environment and Physical Requirements:

  • Must be able to occasionally lift up to 80 pounds, and perform a variety of installation and modification tasks.
  • Position requires long periods of standing, stooping and bending.
  • Utilization of Personal Protective Equipment (PPE) is mandatory, including: safety shoes and safety glasses when working in the manufacturing area.
  • Noise level varies between a moderate (office area) and high level (manufacturing area.)
  • Incumbent must be able to travel to and work in the US and internationally.

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

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